At KD Market, our customers are number one - always. That's why everything we do is focused on providing excellent customer service and delivering low prices.
The information you share with KD Market allows us to provide the products and services you need and want while giving you the very best shopping experience.
Our Policy outlines:
- How and why we collect your personal information;
- How your personal information is used and protected;
- When and with whom we share your personal information; and
- What choices you can make about how we collect, use, and share your personal information.
This Policy covers how and why we collect, use, share, and protect your personal information:
Within our KD Market retail stores in the United States and on our websites and mobile services where this Policy is posted.
Personal information is information that identifies you or reasonably can be linked to information that identifies you. For example, when you place an order online, we collect personal information, such as name, address, phone number, and credit or debit card information.
We have specific privacy notices that explain the information practices that apply to our specialized operations.
What is Our Pledge of Accountability?
We require our associates, business partners, and service providers to manage your personal information properly. We have designated a team of trained associates who are responsible for helping to ensure compliance with this Policy. We require all those who manage customers’ personal information to do so properly and in accordance with our policies.
What Type of Information Do We Collect and How Do We Collect It?
We collect information to deliver the products and services you request, to help improve your shopping experience, and to support our business functions. We collect information from you in a variety of ways when you interact with our stores, websites, and mobile services.
What Information Do We Collect
We may collect the following categories of personal information. Not all categories may be collected about every individual:
Personal identifiers, such as name and address; device and online identifiers and related information, such as telephone number and email address; Internet, application, and network activity, such as cookie IDs and browser visits; demographic information, such as age and date of birth; financial information, such as credit and debit card numbers and claims information; characteristics of protected classifications under state or federal law, such as gender and nationality; purchase history information, such as products you have bought, and returned; location information, such as geo-location information; audio, visual, and other sensory information, such as audio and video recordings
Employment information, such as occupation, title, licenses and professional memberships
Background and criminal information, such as background checks and criminal convictions
Education information, such as degree and schooling information
Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors
How Do We Collect Information
We collect information from you in two ways: (1) information we receive from you and (2) information we receive from others. Information we receive from you includes: I) information you actively share with us, such as when you order online, and II) information you provide us passively through technology, such as through a cookie placed on your computer when you visit our websites. We also receive information from other sources to help us supplement our records, improve the personalization of our service to you, and detect fraud. Our goal is to limit the information we collect to the information needed to support our business.
Information We Receive from You
You actively share information with us in various ways in our stores and online. For example, you share information when you:
Make an in-store or online purchase, or other transaction, with us;
Create an account on one of our websites or mobile services;
Participate in our programs, such as KD Club
Request customer service or contact us;
Post a review or comment on one of our social media pages, or post a rating, review or other user-generated content on one of our websites or mobile services;
Participate in a contest, sweepstake, promotion, or survey; or
When you engage in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, phone number, date of birth, and payment information.
You also passively provide us information in other ways through technology. Some of this information may be linked to you personally. This information helps our websites and mobile services work correctly and supports our customer marketing and analytics efforts – our work to understand our customers’ needs and provide information about our products and services. Here are some examples:
Device Information: We collect technical information when you visit our websites or use our mobile applications or services. This includes information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, a unique device identifier, the address of referring websites, the path you take through our websites, and other information about your session on our websites.
Browsing Information: We use our own and third-party technologies such as cookies, web beacons, and mobile device identifiers to collect information about the use of our websites and mobile services. We use these tools to provide an integrated and more personalized shopping experience for you. For example: cookies allow us to provide you relevant information as you use or return to our sites; web beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our websites and other sites were effective. Under certain circumstances, we permit third parties to collect information on our websites for their own business purposes using cookies, web beacons, iframes and similar technologies.
Precise Device Location Information: We may collect information about your location when your device is set to provide location information. For example, your device’s GPS signal allows us to show you the nearest KD Market stores. We may be able to recognize the location of a mobile device in stores where we provide customers free WiFi access. See “What Are Your Choices?” below for more information.
Facility Cameras: We operate cameras in store for security and operational purposes, for example, to help us improve the design of our stores to better serve our customers.
Information We Receive from Other Sources
We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our services and marketing to you, and prevent or detect fraud.
How Do We Use Your Personal Information?
We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our services and marketing to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.
Some examples include:
To fulfill your order or requests for services and provide customer service
To create and maintain your account
To conduct auditing and monitoring of transactions and engagement
To conduct marketing, personalization, and third-party advertising
To protect the security and integrity of our websites, mobile services and our business, and help prevent fraud
To update our operational and technical functionality
To conduct business analysis, such as analytics, projections, identifying areas for operational improvement
To conduct research and development
To fulfill our legal function or obligations
To do the above, we combine personal and non-personal information, collected online and offline, including information from third party sources.
How Do We Share Your Personal Information Outside of KD Market?
All of the categories of personal information that we collect have been shared with other companies, for a business purpose. We will not sell or rent your personal information for monetary consideration. We may share your personal information in limited circumstances, such as to conduct our business, for other companies to offer you and administer your use of co-branded products, in the event all or a part of our business is merged, sold or reorganized, when legally required, as described below, or with your consent.
We will not share your personal information outside of our corporate family, except in the following circumstances:
We share personal information about you with service providers that help with our business activities, including shipping vendors, billing and refund vendors, payment card processors, marketing and advertising vendors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or KD Market maintain facilities.
Products and Services Offered by Other Businesses
We will sometimes enable other businesses to make their products or services available to our customers. You may purchase products or services from these other businesses at our stores or through our websites or mobile services. When you purchase these products or services, we identify the other business and share with this business personal information related to your purchase of their products and services.
Legal Requirements and Protection of Our Company and Others
We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of KD Market, our customers, our associates, or other persons. Examples include:
Protecting the health or safety of customers;
Addressing crimes committed on KD Market property;
Identifying and addressing fraud or financial risk;
Providing personal information from cameras to law enforcement at their written request;
Responding to a search warrant or other valid legal inquiry; and
Responding to an investigative body in the case of a breach of an agreement or violation of law.
In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.
With Your Consent
In circumstances other than those described above, we will ask for your affirmative consent before we share your personal information outside of our corporate family of companies, and we also will not sell or rent your personal information for monetary consideration.
What are Your Choices?
You have choices about the various ways we collect, use, and share your personal information.
Learn more about interest-based advertising.
Some of our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information. We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.
When we are sending marketing communications to you, we use the following standards:
We use an opt-in standard for automated phone and text messages, and for sharing personal information with companies outside our corporate family of companies for their use in direct marketing of their products, such as sending you promotions for their products. Opt-in means we will only conduct the activity with your affirmative consent.
We use an opt-out standard for email, app notifications, and postal mail. Opt-out means we may contact you, but will stop upon your request (as described below).
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your marketing preferences to be processed. It may take up to ten days to process your requests related to email and up to 30 days to process your requests related to telephone calls, text messages, app notification and sharing information with your consent. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for six to ten weeks.
Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order.
Mobile Location Settings
Some of our mobile services use your device’s location information. You can adjust the location settings of your mobile device at any time to control whether your device communicates this information. You will also need to adjust your device’s Bluetooth settings to completely disable the collection of Bluetooth location-related data. See your device instructions to learn more about these settings. In addition, we may offer you controls on our use of your mobile location information. See “What Types of Information Do We Collect?” above for more information on the types of location information we collect.
How Do You Access and Update Your Personal Information?
We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.
You can access or update your personal information, including contact or account information, in the following ways:
If you have created an account on one of our websites or mobile services, visit our Customer Service Desk. Once you do, you will be able to enter and update your own contact information, as well as contact information for recipients you have designated.
How Do We Secure Your Personal Information?
We recognize the importance of maintaining the security of our customers’ personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information.
We have a team of associates who are responsible for helping to protect the security of your information. Whether you are shopping on our websites, through our mobile services, or in our stores, we use reasonable security measures, including physical, administrative, and technical safeguards. These measures may include physical and technical security access controls or other safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs.
How Does KD Market Protect the Privacy of Children Online?
KD Market’s general audience websites and mobile services are not directed to children under the age of 13 and do not knowingly collect personal information from children under the age of 13. Please contact us if you have concerns regarding the potential collection of your child’s information.
Contact our Customer Service Team or write to the KD Market Corporate Office with any questions or comments about this Policy or about how we handle your personal information. The Privacy Office’s address is:
1046 S. Elmhurst Rd.
Mount Prospect, IL 60056
How Will I Know if This Policy Changes?
KD Market reserves the right to modify the terms of this Policy at any time.
Last updated: February 2021